Question 1

Who is Online Reservations™?

Accepted Answer

Online Reservations launched back in 2013 with the goal of connecting travelers to high-end stays in premium destinations. Online Reservations is an operating brand of Canadian-based UpNext Group. Since formation, we have helped connect millions of travelers to villas, hotels, resorts, vacation rentals, condos, cottages, cabins, and more all around the world. Online Reservations lists inventory of hotels, resorts, and rentals as provided by our partners (or direct from owners) and we refer traffic to their websites. At this time, we do not provide direct booking capabilities on our website, but rather elect to refer the traveler back to our partner or the travel supplier to complete the trusted transaction. We want to make it easier for travelers to find the perfect place to stay, compare prices across websites, and help create a lasting travel memory.

Question 2

How do I make a change to my reservation or booking?

Accepted Answer

To make changes to your reservation, please visit the partner’s website with whom you booked. As an affiliate provider, we consolidate multiple travel sites in one easy search; however, we cannot access your reservation information. Please check your email for reservation details to see the partner with whom you have booked. At this time, no bookings are made directly via our website, so we are unable to help you modify, cancel, or change a reservation.

Question 3

My property is listed on your site. How did it get there?

Accepted Answer

At Online Reservations, we have listed the properties from our partners, including many online travel agents (OTAs) and direct via channel managers who distribute their inventory onto sites like ours, and the entire UpNext Group network. It is likely that you had agreed for the added distribution when you signed up with their services. We refer all our visitors to our partners or direct to our property owner’s sites and do not take bookings on our site directly. Our job is to help travel sellers efficiently promote their inventory and sell more travel and ensure that fewer nights go un-booked. There is no additional cost to listing on our network.

If your property has been removed from a partner’s website, it is possible that we still have cached the listing or are in the process of having it be removed from our website. In time, it will also be unpublished from our network of sites. If you would like to remove it faster, please contact us and we will see if we can help.

Question 4

I wish to remove my hotel, resort, or luxury rental listing.

Accepted Answer

Online Reservations currently lists properties from our partners and a select network of online travel sellers. We are introducing functionality that will allow direct listings via select channel managers, bringing even more properties onto our network. To learn more about listing with us on Online Reservations and the complete UpNext Group network, please click here to learn more about Adding a Listing. We will be updating this page as we start accepting more direct listings.

Question 5

Can I list directly on Online Reservations™?

Accepted Answer

Each property listed on our website has a detailed listing. These listings often include photos, amenities, property policies, and more. This information has been received from our partners, directly from the property manager/owner themselves, or from the information we have managed to find online about the property from multiple sources. This has also included information we may have extracted from analyzing the images of the photos, the neighborhood in which the property located, or similar properties in the same complex. However, Online Reservations is not responsible or liable for the accuracy of these results. While we attempt to be as accurate as possible, should you have a specific question or concern, we encourage you to contact the property owner directly via the website to which we refer you to.

Question 6

I have specific questions about a luxury property. (e.g., Can I bring my pet? Does it have a hot tub?)

Accepted Answer

We strive to show accurate pricing for a property based on the lowest nightly rate we have been able to find for a property. For the most accurate pricing, please input your date range and search for the property. You will be referred to the partner or the property owner’s website to confirm the specific pricing. We are working on functionality to find you the best price across multiple websites for the property you are interested in. Stay tuned as we refine this feature.

Question 7

How accurate is the pricing shown for a particular villa, resort, or rental property?

Accepted Answer

Online Reservations was launched first in 2023 after nearly a decade of building travel brands and website. The company evolved out of needs identified across the UpNext Group family of websites, of which Online Reservations is a part of. UpNext Group helps travelers find the perfect place to stay, easily comparing rentals, condos, hotels, RVs, boats, and resorts across an ever-growing network of niche travel brands and websites. Online Reservations operates in multiple countries and languages.

Question 8

When did Online Reservations™ launch?

Accepted Answer

Online Reservations relies on the eco-score created by One Degree Left, a sister-company operated by parent company UpNext Group. This company looks at a number of factors to help score all properties based on a variety of sustainability factors. We believe that we can help elevate properties that have good environmental and sustainability practices. If we identify a property that has good practices, we will rank that property higher in our search results than other properties. By ranking these properties higher, hopefully they will be booked with greater frequency and nudge behavior by a small factor… by ‘one degree’ if you will. While it is not perfect, it is part of our commitment to driving more sustainable travel.

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